Business reference model
Capability heatmap
What the regulator must be able to do across Plan, Monitor, Enforce and Engage, with current and target maturity. Gaps are where uplift goes; enablers name the products, agents and data that lift each capability.
Plan
3 capabilities
C-01 Harm identification and outcome measurement
Harm register live with indicators; series still quarterly.
Enablers: Harm register, Outcome indicators
35C-02 Scheme design and intervention mix
Schemes documented; mix not yet tested against outcomes.
Enablers: Scheme model, Consultation
24C-03 Legislative alignment and product taxonomy
Every product linked to its provision and rung.
Enablers: Product catalogue, Delegations instrument
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Monitor
3 capabilities
C-04 Signal intake and triage
All sources triaged by agent within minutes; media source manual.
Enablers: Triage agent, Telemetry feed, WIM data match
45C-05 Risk assessment and prioritisation
Likelihood x impact with history; predictive model not yet in use.
Enablers: Assessment agent, Entity risk score
35C-06 Planned and responsive inspection
Mobile and offline capture in pilot on two sites.
Enablers: Inspection product, Field capture
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Enforce
3 capabilities
C-07 Proportionate decision-making
Every decision records authority, reasons, conflicts and review rights.
Enablers: Decision gate, Proportionality check
45C-08 Investigation and prosecution
Brief of evidence templates; disclosure management manual.
Enablers: Investigation product, Evidence chain
24C-09 Review, appeal and oversight
Internal review live; Ombudsman read access to the chain being negotiated.
Enablers: Review model, Audit chain
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Engage
3 capabilities
C-10 Stakeholder engagement and consultation
Consultations run; synthesis manual.
Enablers: Consultation model
24C-11 Public transparency
Harm indicators not yet published on a schedule.
Enablers: Published indicators
24C-12 Continuous improvement (evaluate against harms)
Risk-control problems reviewed quarterly; scheme reviews ad hoc.
Enablers: Problem model, Scheme review
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